Customer Support Engineer
Want to leverage your experience and development skills working in the Computer Networking Industry for an innovative, fast-growing company?If yes, this role might be for you:
Domotz is now looking for a talented, passionate and motivated Customer Support Engineer to join our awesome team, with a solid background in IT Network Administration and IT Network Monitoring.
Full
Job Description:
In this role, you'll be a key player for our customers, providing expert support for our SaaS networking product.
You will troubleshoot and resolve issues related to our software, or to the customer network configurations, ensuring that our customers can leverage our solutions to their full potential.
Your deep understanding of networking principles will allow you to address both foundational network issues and software-specific inquiries, providing a seamless experience for our clients.
We expect you to be an outstanding communicator and listener with a professional yet friendly approach.
Duties and
Responsibilities:
Provide expert-level support to customers experiencing technical issues with our SaaS networking solution, including troubleshooting software functionality, network connectivity, and configuration problems.
Act as a first point of contact for technical inquiries, demonstrating a strong understanding of our software's architecture and networking principles to offer efficient solutions.
Collaborate with the rest of the team to report software bugs and suggest improvements based on customer feedback and observed trends.
Guide customers through setup, installation, and configuration processes for our SaaS products, ensuring optimal network integration and performance.
Develop and maintain comprehensive documentation and knowledge base articles to assist customers in self-service troubleshooting.
Participate in product training sessions and remain up-to-date on the latest features and updates to provide informed support.
Requirements and
Qualifications:
Technical degree in Computer Science, Computer Engineering, Information Technology, or related fields.
Experience in Customer Support/Customer Success tech role.
Experience in Networking and Network Monitoring tools.
Experience in Server Administration and Server Monitoring tools.
Critical thinking, problem-solving, and troubleshooting skills.
Team player.
Excellent interpersonal and communication skills.
Good time-management skills and ability to work independently.
Plus:
Experience in the MSP space.
CCNA, CCPN, or Network
Certifications.
SNMP monitoring.
Cloud monitoring experience.
Server Administration and Hypervisors.
Windows Server experience.
Linux Server experience.
Scripting capabilities (bash, powershell).
Javascript ECMA5.
Why Join The Support Team At Domotz? o Permanent position, with competitive compensation that recognizes and monetizes your talent.
o Health Insurance - we cover 60% of Insurance costs of whichever plan, both for the employee and dependents (if any), including dental and vision.
o 401k contributions:
We offer 4% matching starting 6 months after the start date.
o PTO:
14 days of vacation per calendar year (prorated for partial years), in addition to 11 bank holidays.
o Hybrid work, with only two days per week in our Office in Draper (Utah).
o Opportunity for a fast career growth in a very innovative and international company.
o Attention to people's wellbeing and work-life balance.
About DomotzDomotz is a leading Software as a Service (SaaS) provider specializing in network monitoring and management solutions.
Our innovative platform empowers IT professionals, integrators, and service providers with comprehensive tools to manage and secure networks efficiently.
At Domotz, we are committed to delivering excellence and fostering a culture of innovation, collaboration, and customer-centricity.
Domotz is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us at Domotz and be part of a collaborative team that's shaping the future, blending cutting-edge technology with creativity to push the boundaries of what's possible.
If you're passionate about driving innovation and delivering exceptional products that empower users, we'd love to hear from you.
Apply now and embark on an exciting journey with us! Recommended Skills Architecture Bash (Scripting Language) Cisco Certified Network Associate Communication Computer Engineering Critical Thinking Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
Domotz is now looking for a talented, passionate and motivated Customer Support Engineer to join our awesome team, with a solid background in IT Network Administration and IT Network Monitoring.
Full
Job Description:
In this role, you'll be a key player for our customers, providing expert support for our SaaS networking product.
You will troubleshoot and resolve issues related to our software, or to the customer network configurations, ensuring that our customers can leverage our solutions to their full potential.
Your deep understanding of networking principles will allow you to address both foundational network issues and software-specific inquiries, providing a seamless experience for our clients.
We expect you to be an outstanding communicator and listener with a professional yet friendly approach.
Duties and
Responsibilities:
Provide expert-level support to customers experiencing technical issues with our SaaS networking solution, including troubleshooting software functionality, network connectivity, and configuration problems.
Act as a first point of contact for technical inquiries, demonstrating a strong understanding of our software's architecture and networking principles to offer efficient solutions.
Collaborate with the rest of the team to report software bugs and suggest improvements based on customer feedback and observed trends.
Guide customers through setup, installation, and configuration processes for our SaaS products, ensuring optimal network integration and performance.
Develop and maintain comprehensive documentation and knowledge base articles to assist customers in self-service troubleshooting.
Participate in product training sessions and remain up-to-date on the latest features and updates to provide informed support.
Requirements and
Qualifications:
Technical degree in Computer Science, Computer Engineering, Information Technology, or related fields.
Experience in Customer Support/Customer Success tech role.
Experience in Networking and Network Monitoring tools.
Experience in Server Administration and Server Monitoring tools.
Critical thinking, problem-solving, and troubleshooting skills.
Team player.
Excellent interpersonal and communication skills.
Good time-management skills and ability to work independently.
Plus:
Experience in the MSP space.
CCNA, CCPN, or Network
Certifications.
SNMP monitoring.
Cloud monitoring experience.
Server Administration and Hypervisors.
Windows Server experience.
Linux Server experience.
Scripting capabilities (bash, powershell).
Javascript ECMA5.
Why Join The Support Team At Domotz? o Permanent position, with competitive compensation that recognizes and monetizes your talent.
o Health Insurance - we cover 60% of Insurance costs of whichever plan, both for the employee and dependents (if any), including dental and vision.
o 401k contributions:
We offer 4% matching starting 6 months after the start date.
o PTO:
14 days of vacation per calendar year (prorated for partial years), in addition to 11 bank holidays.
o Hybrid work, with only two days per week in our Office in Draper (Utah).
o Opportunity for a fast career growth in a very innovative and international company.
o Attention to people's wellbeing and work-life balance.
About DomotzDomotz is a leading Software as a Service (SaaS) provider specializing in network monitoring and management solutions.
Our innovative platform empowers IT professionals, integrators, and service providers with comprehensive tools to manage and secure networks efficiently.
At Domotz, we are committed to delivering excellence and fostering a culture of innovation, collaboration, and customer-centricity.
Domotz is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us at Domotz and be part of a collaborative team that's shaping the future, blending cutting-edge technology with creativity to push the boundaries of what's possible.
If you're passionate about driving innovation and delivering exceptional products that empower users, we'd love to hear from you.
Apply now and embark on an exciting journey with us! Recommended Skills Architecture Bash (Scripting Language) Cisco Certified Network Associate Communication Computer Engineering Critical Thinking Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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