Technical Sales Support

OPPORTUNITY SUMMARY: Elertus is seeking talented candidates for the position of Technical Sales Support. This position is key to the success of the Elertus product line. This position is a critical part of our outward facing sales and marketing efforts. It offers growth opportunities to gain knowledge and skills in the rapidly growing wireless technology industry.
CANDIDATE CAREER DEVELOPMENT OPPORTUNITIES: The position allows the successful candidate to learn and develop skills in the following areas:
Providing technical product support in the Internet of Everything and Elertus product line.
Learning customer relationship management (CRM) skills and software.
Understanding the product order fulfillment process and learning logistics skills.
Developing business account management skills.
Learning about a broad range of technologies (Elertus monitoring products, wireless networking and connectivity).
POSITION SUMMARY: Technical Sales Support is responsible for first-line support of the Elertus product line. The successful candidate will provide product technical support to the Elertus Dealer network and consumers. Secondary support comes from other team members. The position can be a starting point to grow into higher-level positions and responsibilities within the Elertus organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Technical Sales Support is responsible for the following primary tasks: (listed in order of priority)
1. Phone and e-mail-based customer product support for the Elertus line of products, internet of everything (IOT) and consumer electronics markets.
2. Process RMA (return materials authorization) requests including logistics and forensics.
3. The ability to patiently communicate technical networking information to non-technical customers.
4. Elertus products technical sales and marketing support.
5. Technical liaison for the Elertus product sales function.
6. Documenting support cases and resolutions to problems for future analysis.
Other duties may be assigned as needed.
The successful candidate must have the ability to learn new concepts and operate in a fast paced, multi-tasking environment. The successful candidate must also have effective communication and interpersonal skills in order to develop close working relationships with customers and co-workers. In addition, the candidate must be competent in verbal and written communication skills to successfully solve problems and increase product understanding.
ORGANIZATION/REPORTING: The Technical Sales Support position reports to the Global Sales Manager for coordination of all job related tasks.
ESSENTIAL COMPUTER SKILLS: Keyboarding speed of 25 WPM or greater is required. Experience with Microsoft Office 2007 word processor, spreadsheet, and e-mail programs is required. A firm understanding of Internet technologies (Wi-Fi networking, web browsers, files transfers/downloads, etc.) and using the Internet as a product support tool is required. Experience with presentations, database programs and Salesforce.com contact management software knowledge is a plus.
EDUCATION and/or EXPERIENCE: High school diploma (or equivalent experience) is required. Other technical and customer service experience is helpful but not required.
LANGUAGE and WRITING SKILLS: Ability to read, analyze and interpret product documentation. Ability to respond verbally and in writing to customer inquiries. Ability to produce tracking reports and associated program documents.
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions.
801-748-4901 FAX

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