Bilingual (English & Spanish) Project Manager

Purpose of Position
Manage day to day operations with sales accounts to ensure client satisfaction. Motivate/develop/coaches; allowing them to provide the necessary coaching/sales techniques to exceed all key performance indicators. Applicant must be able to speak English and Spanish fluently
Primary Duties and Responsibilities
-Evaluate current sales environment, accountability systems, coaches sales and coaching skills
-Develop and implement sales strategies including scripting, ongoing training and advanced sales skills
-Increase sales metrics on all business lines
-Aid management in coaching sales skills to supervisors
-Responsible for the development of coaching staff
-Possess strong motivational skills; able to drive performance in all types of people and personalities
-Monitor and track current sales and quality trends
-Thrives as a team player in a fast paced, high-energy, change-oriented environment
-Meet and/or exceed all client objectives
-Performs other related duties and assignments as required and as assigned by the strategic business unit manager
-Responsible for maintaining and tracking all Key Performance Indicators
Position Requirements / Experience
-3+ years previous call center experience in a management capacity
-Strong interpersonal, verbal and written communication skills
-Ability to multi-task and meet critical deadlines while maintaining composure in a fast paced environment
-Working knowledge of Microsoft Office (Excel, Word and PowerPoint) applications and other call center technology as applicable
-Sales/performance driven personality
-Proven track record in meeting and exceeding sales goals
-Project management experience preferred, with an emphasis on strategic planning and implementation
Work Environment
General office environment
Extended time typing and staring at computer monitor
May require extended periods of sitting or standing
-College experience preferred or 3-5 years of related experience
Contact: Monique Mortensen
Phone: 801-736-0500
Email: mmortensen@ocinc.net
Email resume to mmortensen@ocinc.net or fax to 801-987-9651

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