Call Center Supervisor (Coach)

This position is responsible for the performance and development of a call center team with a focus on achieving the department's overall performance goals. This position provides supervision for call center representatives in a high paced environment. The supervisor will be responsible for the evaluating and counseling of call center representatives. The supervisor will ensure that representatives provide the highest level of customer service. The supervisor will monitor calls through our call tracking system to ensure that representatives are meeting the organization's expectations. The ideal candidate must have experience working in fast paced healthcare environment. The supervisor will report directly to the Project Manager.
In addition to health, vision, dental, and life insurance benefits, O'Currance offers 401K participation with a company match, paid time off, and a host of fun perks and recognition incentives. Pay for this position is hourly plus bonuses.
At least 3 years customer service experience and 1 year supervisory experience in a call center environment is required. Must have excellent communication, analytical, and mentoring skills. Must be able to work independently and identify creative solutions to provide optimal customer service for internal and external customers. Must be able to multitask and to appropriately prioritize tasks.
Contact: Monique Mortensen
Phone: 801-736-0500
Email: mmortensen@ocinc.net
Email resume to mmortensen@ocinc.net or fax to 801-987-9651

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