Cashier (Checkout Services Co-worker)
GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world's leader at life at home, you have exceptional opportunities to grow and develop together with us.
YOUR ASSIGNMENT Your main tasks will include:
My priority is to ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed.
I have knowledge, confidence, and desire to make customers payment easy.
I know my levels of authorisation to solve payment problems when they occur and recognize when I need to escalate an issue to someone with higher authorization. I pass on the relevant information for them to deal effectively and efficiently with the customers.
I offer solutionsto frequently asked questions. This helps to make a better future shopping experience for everyone.
Commercial: I optimise the relationship with our customers when they pay for products, in order to drive increased customer satisfaction, creating the desire for them to want to return and shop with us over time. I do this by:
understanding the importance of accurate stock inventory and how my actions impact on this.
understanding global solutions, tools and working methods and the IKEA Concept and ensuring I use the appropriate manuals and other education tools to support me in maximising our customers' shopping experience.
contributing to the check-out action plan and taking ownership for my part in its delivery
People
I am available to help and support colleagues when needed.
I work together with other functions to improve the shopping experience for our customers in order to generate more sales.
I value other colleagues' ways of working and I learn from those who work differently to me.
Financial
I know our check-out action plan and support the goals and targets given to me by my manager, which ensures the delivery of our action plan.
I know our daily and weekly service targets and this drives me to improve our service delivery.
I have an overview of the store and customer relations actions plans and understand how our action plan supports this.
Your knowledge, skills and experience include:
Ability to use and take personal initiative
Demonstrates a polite and friendly manner
Enthusiastic about work and working with others in a team
Ability to use and take personal initiatives and to make considered decisions
Good personal disciplines
A flexible approach/open to change
Good attention to detail
Good at quickly building rapport
Assertive and able to remain calm and controlled when faced with emotional customers under stressful times.
Visit www.ikea.com to apply!Estimated Salary: $20 to $28 per hour based on qualifications.
YOUR ASSIGNMENT Your main tasks will include:
My priority is to ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed.
I have knowledge, confidence, and desire to make customers payment easy.
I know my levels of authorisation to solve payment problems when they occur and recognize when I need to escalate an issue to someone with higher authorization. I pass on the relevant information for them to deal effectively and efficiently with the customers.
I offer solutionsto frequently asked questions. This helps to make a better future shopping experience for everyone.
Commercial: I optimise the relationship with our customers when they pay for products, in order to drive increased customer satisfaction, creating the desire for them to want to return and shop with us over time. I do this by:
understanding the importance of accurate stock inventory and how my actions impact on this.
understanding global solutions, tools and working methods and the IKEA Concept and ensuring I use the appropriate manuals and other education tools to support me in maximising our customers' shopping experience.
contributing to the check-out action plan and taking ownership for my part in its delivery
People
I am available to help and support colleagues when needed.
I work together with other functions to improve the shopping experience for our customers in order to generate more sales.
I value other colleagues' ways of working and I learn from those who work differently to me.
Financial
I know our check-out action plan and support the goals and targets given to me by my manager, which ensures the delivery of our action plan.
I know our daily and weekly service targets and this drives me to improve our service delivery.
I have an overview of the store and customer relations actions plans and understand how our action plan supports this.
Your knowledge, skills and experience include:
Ability to use and take personal initiative
Demonstrates a polite and friendly manner
Enthusiastic about work and working with others in a team
Ability to use and take personal initiatives and to make considered decisions
Good personal disciplines
A flexible approach/open to change
Good attention to detail
Good at quickly building rapport
Assertive and able to remain calm and controlled when faced with emotional customers under stressful times.
Visit www.ikea.com to apply!Estimated Salary: $20 to $28 per hour based on qualifications.
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