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Junior Technical Support Engineer

Provide technical support and troubleshooting via phone and email to end users, dealers and distributors of the company's family of wired and wireless IP networking products. Advise customers regarding the proper use of products and address specific user issues, often assisting the customer during installation. The ideal candidate will possess a broad technical knowledge of IP networking as well as be experienced in providing excellent customer service and problem escalation/resolution.
Desired Skills:
Strong understanding and experience with Ethernet, 802.11 wireless networks, TCP/IP, and other IP-based networking technologies.
Strong technical and analytical skills.
Solid experience in problem analysis and resolution of software problems.
Proven ability to function in a self-directed environment.
Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
Innovative thinker who is positive, proactive, and readily embraces change.
Ability to handle clients professionally during all interfaces.
Ability to provide pre-sales support to help dealers select the optimal installation configurations for various networking environment.
Strong written and verbal communication skills.
Desired Experience:
1+ years of Networking experience in a technical support/help desk environment, and 1+ years of supporting customers via email and phone. Experience with Salesforce or other CSM suites, Microsoft Office, Windows XP, Vista, 7 and Macintosh OSX preferred. Experience with Virtual Private Networking (VPN), Virtual Local Area Network (VLAN), Port Forwarding and Firewall management also a plus.
Education:
Network+ and/or CCNA certification Preferred
A+ and/or MCSE a plus
Please submit resume via email to careers@luxul.com in a word or pdf format.

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