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Agent

Duties/Responsibilities:
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Keeps equipment operational by following established procedures; reporting malfunctions.
Informs clients by explaining procedures; answering questions; providing information.
Determines eligibility by comparing client information to requirements.
Build customer's interest in the services and products offered by the company.
Provide personalized customer service of the highest level.
Skills/Qualifications:
Good verbal and oral communication skills.
Basic computer knowledge/technological skills- the person should be adept in using search tools, browsers.
Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
A sound knowledge of telephone etiquette.
Needs to have excellent interpersonal skills to work with others in close manner.
Contact: Heather
Phone: 800-275-5088
Email: hr@callcentermail.com
Please email a resume to hr@callcentermail.com

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