Patient Advocates/ Customer Service $13 - $15 an hr

We are seeking a Patient Advocate in our Disability department to work in our regional office in Draper, UT. Full time with benefits. Various schedules available Mon - Fri 8am - 5pm or 9am - 6pm
Cardon Outreach employs over 800 employees in 26 states. Cardon Outreach offers a suite of services and technology solutions designed to aid healthcare facilities avoid costs, recover revenue, increase productivity, develop staff resources, and apply new strategies for revenue cycle management. An essential aspect of our comprehensive revenue cycle management solution is facilitation of Supplemental Security Income and Social Security Disability Insurance (SSI/SSDI) applications. By expediting successful SSI/SSDI applications we secure long-term payer sources for our hospital clients and monthly income and health insurance for the individuals we assist.
Our Mission - Cardon Outreach works tirelessly to reduce the financial burden of medical costs on Americans and on the healthcare providers who serve them. Our work makes a positive difference to thousands of people and hundreds of hospitals and clinics, in communities allover the nation, every day.
Our Culture - Our performance-driven,team-based culture attracts and develops talented people, recognizes and rewards achievement, and demands compliance with our values and dedication to our mission.
Our Values - We value integrity, compassion and innovation. We listen carefully, speak thoughtfully, and act respectfully. We always go the extra mile, and we always do the right thing -- for patients, for clients and
for team members.
Primary Responsibilities:
Collaborating telephonically with individuals who are potentially eligible for federal disability benefits.
Securing the information necessary to determine if the individuals meet Social Security's non-medical and medical criteria.
Providing empathetic, efficient and effective advocacy that results in an accurate assessment of eligibility and positive, productive relationships with the individuals with whom we come in contact.
Demonstrating a commitment to customer service.
Presenting a professional and informed demeanor.
Reviewing medical documentation.
Completing and forwarding all necessary forms and electronic documents.
Partnering with colleagues, hospital staff, case management, and family members to ensure that we gain contact with the individual and obtain the information necessary to help.
Solving problems and researching methods of overcoming roadblocks in the screening and application process.
Meeting productivity and performance standards requisite to success at Cardon Outreach.
Attending to various reports as instructed by supervisor.
Tracking and recording all account progression via Cardon Outreach technology platforms.
Attend, participate in, retain, and apply training provided by Cardon Outreach and the department
Excellent verbal and written communication skills, including the ability to understand others and effectively disseminate technical information.
Excellent customer service skills.
Ability to work independently and manage time effectively.
Experience in social work and/or case management.
A positive attitude that is flexible and adaptable to a changing environment.
Eagerness to accomplish tasks and willingness to be creative about completing them.
A personal sense of excellence.
Strong organizational skills.
Results and achievement oriented.
Required computer skills: must have experience with data entry and word processing, be capable of operating routine office equipment, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications .
Degree desirable
Bilingual,particularly desirable but not necessary. English/Spanish
Cardon Outreach is an equal opportunity employer.
Contact: Jen Zachreson
Phone: 801-256-1927
Email: jzachreson@cardonoutreach.com

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