Key Account Manager

An Account Manager position at 180Fusion entails introducing new products and services to established clients. In addition to growing their book of business through up-sells, they will also maintain the account, create long term marketing plans and be responsible for ensuring the success of their client in the online marketing space. The Key Account Manager will handle all of the project execution actions and will coordinate between the client and internal fulfillment.
A Key Account Manager will be responsible for all of the above servicing only high priority accounts, but will also be responsible for increasing team success, coaching and advising of team members, handling escalations and participating in executive level meetings.
Duties and Responsibilities
Meeting or exceeding personal monthly sales and retention targets
Meeting or exceeding team monthly sales and retention targets
Developing strategies to improve processes and book of business for the organization
Assist team in creating marketing plans and solutions for their clients
Cooperating with the client, Marketing Team and Sales Manager to determine strategic approaches for sales and long-term marketing plans for the client
Outbound and inbound account management
Handling cancellations or client concerns with effective communication and escalation techniques
Coordinating with the appropriate internal department managers to ensure that the client's orders are fulfilled and that client's expectations are being met
Reviewing monthly progress reports on client accounts and communicating the progress with the client
Reviewing monthly progress reports on team members and coaching them for improvement
Emphasizing service and product features and benefits, discussing payment on account, quoting pricing and closing opportunities
Maintenance of account notes and accurate contact information in Customer Relationship Management System (CRM)
Taking initiative to keep current on industry trends and products
Required Skills
Natural leader
Ability to work and excel in a self-directed entrepreneurial environment
Exceptional verbal and written communication skills
Ability to work effectively with people from a variety of backgrounds and circumstances
Must be a team player
Highly proficient computer skills
Ability to type 45+ words per minute
Excellent telephone sales personality skills
World class customer service skills
Above average time management skills
Decision making, problem resolution and critical thinking skills
Able to multi-task and shift priorities
Honest, process oriented and assertive
Required Qualifications
Associates Degree or Better
4+ years sales experience with proven sales track record
5+ years Account Management and/ or Customer Service
Experience in a leadership role with proven success
Contact: Chelsey Mathews
Email: careers@180fusion.com
Send your resume to careers@180fusion.com

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