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Customer Service Expert

HealthEquity is one of Utah's "Best Companies to work for" in 2013, and this is your chance to join our team! We are currently looking for exceptional service experts to support our busy season.
HealthEquity is always interested in connecting with "Purple People". Being purple encompasses who we are and what we strive to be. A purple person is passionate, uplifting, proactive, caring, and customer centric. If you think you might fit this purple profile, apply today!
Job Summary:
Our Customer Service Experts are the primary point of contact for member inquiries regarding the administration of their Health Savings Accounts. Their goal is to help our members understand and manage the financial side of healthcare by providing personal and relevant information, professional guidance, and introducing them to our intuitive tools. Success in this position is based upon providing a positive experience for every member that contacts HealthEquity.
Duties:
Participate in our training course to become an expert in the industry.
Accepting inbound calls from members to address their questions and providing them with exceptional customer service that goes above and beyond their needs.
Exhibit passion for delivering superior advisory services by going above and beyond; doing whatever it takes to ensure each member contact is a positive, enjoyable experience.
Perceive beyond the obvious; possess critical thinking skills enabling you to ask members the right questions to identify opportunities for providing education and tools helping them to fully maximize the benefits of their account.
Influence and persuade members to change their behavior regarding their health care.
Build member loyalty by delivering excellent follow through and follow up to our members.
Continually strive to improve your knowledge of HSA's by accessing our on-line tools and attending our education programs.
Qualifications:
Well-organized and detail-orientated professional
Excellent oral and written communication skills
Experience working in a customer service environment preferred
Strong ability to maintain a high level of accuracy and proficiency in all aspects of account maintenance.
Highly motivated to "get the work done" and contribute to the team in any capacity
Able to acquire the expertise, knowledge and information to effectively solve the position's issues.
Demonstrated aptitude for superior interpersonal, communication, and technology skills.
Exceptional ability to build trust and rapport with members and fully meet their needs.
We will be starting our next training class Monday, December 2nd, so apply today! If you are not available December 2nd, don't you fret, we will be continuing to hire in the month of December!
This is a seasonal position. We're looking for candidates to support the HealthEquity Service Delivery team through our high volume season. We anticipate this seasonal position to last until late January or mid-February 2014. The option to continue employment may be available but is not guaranteed.
Contact: Greg Price
Phone: 801-727-1038
Email: gprice@healthequity.com
Please email resume or submit an application to www.healthequity.com/careers

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