Help Desk Support Specialist

Genesis PURE is a premier network marketing company featuring an upbeat, team working environment. We strive to aid in the growth and success of our valued Independent Business Owners. To help everyone achieve optimum health, we offer a wide range of nutritional supplements.
We pride ourselves on a friendly and welcoming corporate atmosphere. We work hard, but also like to play hard by participating in fun activities and games each month! Work for Genesis PURE and join us in our mission of improved health and wellness.
Genesis PURE offers a competitive benefits package for full-time employees including:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Supplemental Insurance
- Flexible Spending Account
- 401K
- Paid Time Off
- Paid Holidays
- Employee use of company products
Job Duties:
-Responsible for providing telephone, email, chat, and remote diagnostic technical support of desktops, portables, periphals (e.g. printers, projectors, etc.), and software
-Answer questions about installation, operation, configuration, customization, and useage of assigned products
-Apply diagnostic techniques to identify problems
-Document problems in the support solution database for diagnostics and solution implementation
-Respond to customer technical problems/issues related to hardware, software, and networking via email/chat and phone
-Monitor and track issues to ensure accurate resolution
Basic Qualifications:
-Minimum 2 years working in a technical support position
-High school degree or equivalent
-Proficient in MS Office, Windows OS, including XP, 2003, Vista, 2008, 7, 8
-General network knowledge (TCP/IP, gateways, firewalls)
-Understand VOIP
-Strong written and verbal communication
Preferred Qualifications:
-Bachelor's Degree in Computer Science or related field
-Understand AD, Group Policies
-Understand ITTIL standards
Contact: Careers
Email: careers@genesispure.com
Submit resume and application at:

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