Synapse Customer Service Representative

Synapse Customer Service Representative
MetaSource, LLC. is seeking detail-oriented upbeat professionals with strong bi-lingual communication skills to join our Synapse Customer Service team located in our Draper, UT Contact Center. Working hours for this position are Monday through Friday 7:00 a.m. -- 3:30 p.m. or 8:00 a.m. -- 4:30 p.m.
Duties include assisting customers with their magazine subscriptions via email, telephone, and case management systems. Success on this program will require self-motivated, detail oriented individuals with excellent communication and troubleshooting skills, and dedication to high quality work.
We do not offer any health insurance, but we offer other very favorable benefits. Don't delay; reserve your interview today.
Primary Responsibilities
Assist customers in English and Spanish via phone, email, and case management system (salesforce).
Identify, research, and resolve customer issues using various computer systems.
Update customer and order systems with accurate notations.
Document transactions and keep accurate account of tasks and activities.
Must be able to type 40 words per minute
Self motivated, able to work independently
Logical, with excellent problems solving skills
Attention to detail and high quality of work
Excellent written communications (grammar, punctuation)
Excellent organizational skills (multi-tasking)
Working knowledge of Microsoft Excel
High school diploma or equivalent
Prior customer service experience a plus (but not required)
Bi-lingual (Spanish)
Contact: Heather
Email: hr@metasource.com
May apply by sending your resume via email to hr@metasource.com with "Synapse- Draper, UT" in the subject line. Emails with blank subject may be overlooked. Qualified candidates will be contacted and scheduled for interviews.

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